Of dreams and visions: How it all began

It all started with the move to Mallorca. After several years as a self-employed office and project manager in Düsseldorf, I was in the mood for something completely new, new people, new surroundings, new challenges. I quickly realized that the biggest challenge was to know WHERE to get WHAT, in a serious, professional and above all reliable manner.

After a few abdominal landings and missteps, my business idea developed precisely from this, namely to offer all my experience, my know-how, my network and my talents and values to discerning private and business clients on Mallorca and in Düsseldorf and the surrounding area.

Aus dieser ersten Idee ist etwas gewachsen, das ganz selbstverständlich zu meiner täglichen Arbeit gehört. Ein Service, der auf Vertrauen beruht. Klare Kommunikation, kurze Wege, echte Nähe zum Kunden. Und ein Netzwerk, das genau dann funktioniert, wenn man es braucht. So entstand 2008 Mallorcas erster exklusiver Concierge Service – etwas, das es zuvor auf der Insel nicht gab. Heute zählt dazu auch meine feine Kollektion ganz besonderer, privater Villen auf Mallorca.

My aim was to be a "woman for all occasions", a kind of personal assistant, saving my customers a lot of time, money and nerves. And this is still my philosophy today. The idea hit like a bomb, which was then reflected in numerous imitators and free riders. However, you have to be born to be a concierge & lifestyle manager. You have to love and live your profession with heart and soul, around the clock.

I offer you this personal, individual and exclusive concierge service with passion - and that is the subtle difference. I have been able to assert myself with this. No annoying waiting in a telephone loop, no putting you off. No stalling or automated announcements. Instead, constant availability, listening and fast, effective implementation of tailor-made solutions.

Es ist ganz einfach: Ich liebe Menschen, ich liebe Tiere, das Leben generell und meinen spannenden Job. Dazu habe ich mir im Laufe der Zeit das beste Netzwerk an professionellen Dienstleistern und Partnern aufgebaut, das man sich wünschen kann.

Als ehemalige Vorstandsassistentin und Privatsekretärin habe ich weitreichende Erfahrungen gesammelt, um Ihnen meine exklusive Concierge Services anbieten zu können. Ich weiß worauf es ankommt und möchte Ihnen Zeit schenken und Ihr Leben vereinfachen.

Feel free to test me. My aim is not only to meet my clients' expectations, but to exceed them. Use your time for what is really important to you. Your people, your projects and, ideally, yourself.

Who with bm concierge opts for clarity instead of detours. For reliability that works in the background and makes your everyday life easier.

Updated in November 2025.
Picture of Herzlichst <br>Ihre Bettina Müller
Sincerely
Yours, Bettina Müller

Founder/owner bm concierge Düsseldorf | Mallorca

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